FAQ

Account Setup

How to Set up your Coursera account

To start taking classes on Coursera, you’ll need to set up an account.

To make a Coursera account:

  1. Go to Coursera.org
  2. At the top of the page, click Sign up.
  3. Choose whether you want to provide a name, email, and password or link your Coursera account to your Facebook profile.

If you choose to create a new Coursera account with a name, email, and password, your password needs to be 6 characters or longer.

Once you create your account, you can change your account settings any time.

I can't log in to my Coursera account

If you can’t log in to your Coursera account:

My email address isn't working

If you see a message that says “We couldn’t find an account associated with that email address” when you try to log in or change your password, the problem could be:

  • You used a different address when you made your Coursera account. If you have a different email address, try using that one.
  • You mis-typed your email address when you made your Coursera account. Try entering common typos or variations on your email address.

How to Reset your Coursera password

If you’re already logged in to your Coursera account, you can change your password using your Account Settings page.

If you forgot your Coursera password, you can reset it.

To reset your password:

  1. Open theReset Password
  2. Enter the email address you use with your Coursera account.
  3. We’ll send you an email to change your Coursera password. If you don’t get an email after a few minutes, check your spam folder.

After you change or reset your password, you may need to clear your browser before using your new password.

Enrollment

How do I Sign Up on Coursera and accept membership to my program(s)?

Look out for an invitation email in your inbox titled “You’re invited to learn on Coursera”. If you do not receive the email invitation, please contact your Coursera Manager within the company for help.

Inside the email – there is a link to “Explore Your Program”. Click on this link and you will be invited to sign up / sign in to accept membership to the program. Your invited email ID will be prefilled here.

Just set yourself a password on Coursera and Sign up to get started.

Already have a Coursera account that you would like to access the program through? No problem – just click on “Already have a Coursera Account?

After logging in, you will be prompted to accept membership by clicking on “Join Program”.

Click on this and enroll on your first course to start learning!

How do I enroll on the course?

After you have joined the program, click on “Enroll Now” to start learning your course. If your course session is live, you will be able to start learning immediately.

Click “Start” to go to your Course Page where you can review the Course content, Assessments, Discussion Forums etc. Jump right in and start learning!

If you see an option called “Preview”, it means the next session is being prepared to launch.

That doesn’t stop you from starting your course. Click Preview to start watching the video lectures and accessing the readings. You just need to wait for the Session Start Date to access and submit your assignments.

What is my Session Schedule?

Most courses on Coursera are offered in sessions. Each session has a specific start date, and learners  in the same session move through the course together according to a schedule of suggested  deadlines.

 

Session deadlines

All sessions will have a weekly schedule of suggested deadlines.

 

 

 

There is no penalty for submitting an assignment after the suggested deadline. However, in order to pass the course in the current session, all assignments need to be submitted at any time before the session ends.

 

If you miss a deadline in a session-based course:

How can I switch to a different session?

If you need more time to complete a course, you can switch to a later session.

 

Switch sessions

To  switch sessions:

  1. Log into your Coursera
  2. Find the course you want to switch sessions in, then click the three dots in the top right corner to open the
  3. Click Switch

 

If the new session hasn’t started yet, you’ll need to wait until the start date to see the course materials again. Once you switch sessions, you will not have the option to switch back.

 

What happens when you switch sessions

When you switch sessions, you’ll keep most of your completed work, including:

  • Your course progress. If you’ve passed an assignment in your current session, the assignment will remain passed in the new
  • Quizzes and programming assignments that have been graded. You’ll see your previous submissions and scores in the new
  • Peer-graded assignments you’ve submitted but not passed. Any peer graded assignments you already submitted will move to the new session. Grades and feedback on those assignments will also move, so you won’t need to submit them
  • Peer-graded assignments you’ve passed. Any peer graded assignments that you already passed will move to the new session. Grades and feedback on those assignments will also move, so you won’t need to submit them
  • Assignments you saved, but have not submitted. All your saved assignments will transfer to the new session as

 

Switching sessions means you will  lose:

 

 

 

  • Discussion forums for the previous session. Each session has its own set of discussion forums. When you switch to a new session, you won’t be able to see the previous session’s forums and any posts you made

How can I un-enroll from a course?

If you change your mind about taking a course, you can un-enroll from the course up to two weeks after enrolling. You can do this by clicking on the three dots on the upper right corner of your course on the program home page, and selecting the option to Un-enroll.

If you exceed the 2 week timeframe, your will be unable to un-enroll and the course credit will be considered consumed.

How can I get assistance or give feedback during the learning process ?

To ask questions about and discuss course content, like quizzes or videos, please visit your course’s Course Discussion Forums, where learners can chat about specific modules or assignments. Course staff will also visit the course discussion forums from time to time. To read more about Course Discussion Forums, please visit our Learner Help Center.

 

If you’d like to report any issues or give feedback about course content, like assessments or videos, please use our ratings system and flagging system. You’ll be able to rate a course overall based on its content in addition to rate specific items like videos and assessments with a thumbs up or thumbs down. You can also flag specific items to let course staff know that there may be an issue.

To read more about ratings and flags, please visit our Learner Help Center.

How can I learn on Coursera while on the move?

If you want to use Coursera on your mobile device, you can download the Coursera app.

 

Android devices

To download the Coursera app for your Android device, visit the Google PlayStore.

 

 

 

iOS devices

To download the Coursera app for an iOS device, visit the iTunes app store.

 

When you install the Coursera app, you may need to approve a few permissions so the app can do things like log you in, download videos, and use your device’s camera to verify your identity.

 

Make sure to log in through the same account where you have your program progress saved. Save videos offline and learn whenever convenient.

How do I setup a verified profile?

Setup  ID verification

In order to earn your Course Certificates, you’ll need to verify your identity. To verify your identity, you’ll need to Complete your Verification Profile.

 

Create a Verification  Profile

Your Verification Profile  includes:

  • Your full name
  • A photo ID that meets our requirements
  • A clear photo of your face taken with your computer’s

 

To set up your Verification  Profile:

  1. Log in to your Coursera
  2. Click Accomplishments on the left side of the
  3. Click Complete your profile at the top of the
  4. Follow the steps on screen to fill out your Verification

Your Verification Profile applies to all courses you take. You only need to fill it out once.

 

Add a photo of yourself to your Verification Profile

  • Follow the steps on screen to add a photo of yourself when setting up your Verification Profile.
  • Please make sure the photo you submit is well lit and

 

Add your photo ID to your Verification Profile

  • Follow the steps on screen to add your photo ID when setting up your Verification
  • You have to hold your photo ID up to your computer’s webcam when you set up your profile. You can’t upload a scanned
  • Please hold your ID close enough to the camera that it’s clear and

 

If your ID has your name and photo on opposite sides:

 

 

 

  • Hold the photo side of your ID in view of the webcam when you take the photo of yourself. Make sure you can see both your face and the photo on your ID in the
  • Use the side of the ID card with your name on it for the photo of your

 

What happens when you submit your Verification Profile

If your Verification Profile is not approved, you will get an email to the email address you use for your Coursera account letting you know about the issue. When you submit your photo ID to Coursera, we make sure your information is secure. You can read more about our privacy policies in our Terms of Service.

How can I earn and share my Course Certificate?

You can earn your course certificate by doing the following :

 

  • Complete a Verification Profile, which includes submitting a photo and verified ID
  • Pass all required assignments in the course
  • Access your complete certificate from your Accomplishments

 

After you earn a Course Certificate, you can share it online on your LinkedIn profile or using a secure Coursera URL.

 

 

Share your Course Certificate using a URL

Course Certificates from Coursera all come with two secure Coursera URLs:

  • One URL goes to a page that shows all the details of your course record, including your final grade in the
  • The other URL goes to a page that only shows your Certificate and course information, without grade

 

To find your Certificate  URLs:

  1. Open your Accomplishments
  2. Click the Certificate you want to get URLs
  3. Copy one of the URLs on your record page, depending on whether you want to share your course

 

Share your Course Certificate on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile. LinkedIn users can see your full Certificate PDF by clicking on the course title from your profile.

To share your Course Certificate on LinkedIn:

  1. Log into your Coursera

 

 

 

  1. Click the Accomplishments tab to open your Accomplishments
  2. Find the Certificate you want to share on your LinkedIn
  3. Copy the URL for your
  4. Add the URL to the “Certifications” section of your LinkedIn
  5. Check your LinkedIn profile to make sure the Certificate has been

Where can I change my Coursera account settings?

Using your Account Settings page, you can:

  • Change the name you use on Coursera
  • Change the email address you use on Coursera
  • Change your timezone
  • Change the language you use on Coursera
  • Change your Coursera password
  • Link your Facebook account with Coursera
  • Remove your Facebook account from Coursera

 

To change your Coursera account settings:

  1. Go to org.
  2. In the top right corner, click the drop down arrow next to your
  3. Click
  4. Make the changes you want, then click

What is the process to reset my Coursera password?

If you’re already logged in to your Coursera account, you can change your password using your Account  Settings page.

If you forgot your Coursera password, you can reset it. To reset your password:

  1. Open the Reset Password
  2. Enter the email address you use with your Coursera
  3. We’ll send you an email to change your Coursera password. If you don’t get an email after a few minutes, check your spam

After you change or reset your password, you may need to clear your browser before using your new password.

Ok - I think I’m all set - What can I do if I face a technical error?

You can visit the Learner Help Center (URL: https://learner.coursera.help). The articles inside this help center have been detailed to help you.

This is exciting. How do I keep learning more?

Great to know you are enjoying the learning experience! Currently you have access to limited

pre-sponsored courses from your organization. If you are interested in more sponsored courses, speak  to your functional or learning teams about your interest so they can discuss with the Coursera team.

 

Also, if you are keen to explore the world of Coursera yourself – you can access the full Coursera  catalog by using the arrow button on the top. You will notice an option called “My Coursera” that can be used to browse everything on the Coursera platform.
Bear in mind that the courses and specializations in the “My Coursera” section are not pre-sponsored by your organization. If you want to enroll in a course here , you have 2 options:

 

  1. You can audit the course (i.e. just watch the video lectures). You will not have access to graded items and thus, won’t be able to earn a university
  2. You can purchase the course with your Credit Card to access the graded materials and complete the certification

Quizzes & assignments

Take quizzes

Quizzes are automatically-graded assignments used to test your knowledge in a course. In some courses, quizzes are called “homework” or “exams.”

Quiz scores

After you finish and submit a quiz, you’ll see your score. For some quizzes, you might also see feedback, like hints or explanations, for each question.

Most quizzes require you to get a certain score to pass the quiz. The passing score will be on the quiz page. After submitting a quiz, you’ll see whether you earned a high enough score to pass.

For every course you take, make sure you check the syllabus and course policies for quiz policies and grading information.

Multiple choice quiz questions

For multiple choice quiz questions, you’ll need to choose the right answer to a question.

If the answer options for a quiz question are round, there is only one right answer. You can only choose one at a time.

If the answer options for a quiz are square, there might be more than one right answer. In some courses, you need to choose all the right answers to get points for the question. In other courses, you can get partial credit for choosing some of the right answers.

Short answer quiz questions

For short answer quiz questions, you’ll need to type in the right answer.

Capitalization doesn’t matter, but your answer needs to match the instructor’s right answer. Make sure you follow the course’s directions for formatting your answers. Avoid extra spaces and punctuation.

Quiz attempts

  • You can take the same quiz as many times as you want to.
  • Some quizzes might require you to wait a certain amount of time before trying again.
  • Your highest-scoring attempt will be saved and will count as your final score for the quiz.

Note: Quiz policies might be different for learners in private groups, like degree or enterprise learners. If you’re taking a course as part of a degree or through another program, check the course info or ask your admin.

Assignment deadlines

Coursera courses have suggested deadlines. If you miss a deadline, your grade won’t be affected.

To see suggested deadlines for a course you’re enrolled in:

  1. Open the course you want to see deadlines for.
  2. Click the Grades tab.
  3. Check a specific week to see deadlines for that week’s assignments.

You’ll need to submit and pass all assignments before the session end date. If you don’t finish before the end date, you can switch to the next session.

Missed deadlines

There is no penalty for submitting an assignment after the suggested deadline.

If you miss a deadline in a session-based course:

Honors assignments

Some courses have optional honors assignments you can complete for special recognition in the course.

Honors assignments:

  • Are not required to get a Course Certificate
  • Do not affect your grade in the course
  • Include extra content related to the course
  • Are not included in every course

If you complete all honors assignments in a course, your Course Certificate will include a special Honors Recognition. If you don’t get a Course Certificate, your Accomplishments page will show that you completed a course with Honors.

To get an Honors Recognition, you need to:

  • Pay for a Course Certificate in that course
  • Earn a Course Certificate by completing and passing all required assignments
  • Complete and pass all honors assignments

Honors assignments in degree courses

If you are taking a Coursera course as part of a degree, you need to complete all honors assignments in that course.

Programming assignments

Programming assignments require you to write and run a computer program to solve a problem.

Some programming assignments count toward your final course grade, while others are just for practice.

Sections of a programming assignment

Programming assignments include both assignment instructions and assignment parts.

Assignment instructions:

  • Explain the assignment.
  • May include a link to a downloadable starter package that includes starter code, detailed guidelines, and other resources.

Assignment parts:

  • Are similar to individual questions within a quiz.
  • Are each a single coding task.
  • Are each worth a certain number of points toward the overall assignment score.
  • Can be completed and submitted all at once, or one at a time.

Programming assignment grades

Programming assignments are graded automatically.

Some are graded using a built-in grading algorithm that compares your program’s output to a value specified by your instructor. Others are graded using a custom grading algorithm created by your instructor.

If a programming assignment uses built-in grading:

  • Your code will run locally on your computer, and the output will be sent to Coursera’s servers.
  • Your grade will be based on comparison against numeric or regular expression grading logic.
  • You’ll get your grade a few seconds after submitting.

If a programming assignment uses custom grading:

  • Your code will be run on Coursera’s servers.
  • Your grade will be based on custom logic provided by your instructor.
  • You’ll get your grade within an hour of submitting.
  • You’ll need to refresh the page to see your grade.

Submit a programming assignment

To submit a programming assignment:

  1. Open the assignment page for the assignment you want to submit.
  2. Read the assignment instructions and download any starter files.
  3. Finish the coding tasks in your local coding environment. Check the starter files and instructions when you need to.
  4. If the assignment uses script submission, submit your assignment by running the submission script in your local coding environment and entering the submission token.
  5. If the assignment uses web submission, upload your files using the instructions on your screen.

Edit or resubmit a programming assignment

You can resubmit a programming assignment if you don’t pass on the first attempt or want to improve your score. You might have to wait a certain amount of time between attempts.

To resubmit a programming assignment, follow the same steps for submitting one. If your assignment uses script submission, you’ll need to select the Generate new token option on the assignment page and use the new submission token.

In-browser coding

In some Coursera courses, you’ll be able to write and execute code on the Coursera website without having to download or switch between any extra tools.

In-browser coding may show up in readings, videos, or assignments. Make sure you understand the instructions before you start working.

To use in-browser coding:

  1. Click inside the white box with practice code in it.
  2. Type your code.
  3. Click Run.
  4. Check the message underneath the white box for details about your code.

If you see an “Error” message on a red background, check the message for details about what didn’t work. You can try again by typing new code in the white box and clicking Run.

If you have questions or need more help with an in-browser coding prompt, try asking in the course’s forums.

Solve problems with programming assignments

If you’re having problems with a programming assignment, check for your issue below.

If your problem is with a different kind of assignment, or you don’t see your issue here, check our assignment troubleshooting page.

If you’re having trouble submitting a programming assignment, try the following steps:

  • Make sure you saved your files in the correct format. To change the format, re-save your files.
  • Decrease the size of the files, if possible.
  • Clear your browser’s cookies and cache.
  • Ask your peers for help by posting in the course discussion forums. Many programming assignment issues have very specific requirements, so people in the same course will be able to help you more than Coursera’s support team.

If the assignment uses custom grading, it will take up to an hour to get your grades back.

If you’ve waited longer than an hour and still don’t have a grade:

  • Check the assignment instructions and make sure you have saved your files in the right format.
  • Resubmit the assignment.

Because many programming assignment graders use complex logic that the instructor creates, the Coursera support team can’t explain or change programming assignment grades.

To understand your grade on a programming assignment, review the assignment instructions and any feedback you got.

You can also discuss any questions with your peers in the course discussion forums.

Weeks that include programming assignments may still say “in progress” even after you’ve successfully completed the assignment.

Check your Grades tab to confirm that you’ve successfully completed the assignment.

Math assignments

Math assignments are quizzes that allow you to enter math functions and certain constants.

Before you submit your assignment, you’ll be able to preview your answer to see what the grader will see.

You can use basic symbols for addition (+), subtraction (-), multiplication (*), division (/), and power/exponential (^).

You need to use (*) for multiplication every time. For example, “3x” should be “3*x” instead.

Function Syntax

Math assignments accept the following basic and advanced functions.

You can enter these math functions in the form of function(value). For example, the square root of 17 should be entered as sqrt(17). The cosine function of 5x should be entered as cos(5*x).

Basic numeric functions

  • abs (absolute value)
  • max
  • min
  • mod
  • ceiling
  • floor
  • gcd (greatest common denominator; 2 arguments only, enter three or more arguments as “gcd((a, b, c, d))” or “gcd([a, b, c, d])” e.g. a list/tuple)
  • lcm (least common multiple; 2 arguments only, enter three or more arguments as “gcd((a, b, c, d))” or “gcd([a, b, c, d])” e.g. a list/tuple)
  • sign (returns -1 if negative, 0 if zero, 1 if positive)

Exponents

  • exp (exponent)
  • ln (natural logarithm, base e)
  • log (common logarithm, base 10)
  • root (2-argument, where root(a, 2) is equivalent to sqrt(a))
  • sqrt (square root)

Trigonometry

  • Basic trigonometric functions: cos, cosh, cot, coth, sin, sinh, tan, tanh
  • Trigonometric inverses: acos, acosh, acot, acoth, asin, asinh, atan, atan2 (2-argument arctangent), atanh
  • deg (converts radians to degrees)
  • rad (converts degrees to radians)

Complex numbers

  • arg (returns phase in radians of a complex number)
  • conjugate
  • im (get imaginary part of a number)
  • re (get real part of a number)

Other functions

  • erf (error function)
  • binomial

Allowed constants

Math assignments recognize the following common constants:

  • Catalan (Catalan’s constant)
  • E (note uppercase)
  • EulerGamma (Euler-Mascheroni constant)
  • GoldenRatio
  • I (sqrt(-1) – note uppercase)
  • J (sqrt(-1), same as I)
  • nan
  • oo (infinity)
  • pi
  • zoo (complex infinity)

Solve problems with quizzes & assignments

If you’re having trouble with quizzes or assignments, find your issue below.

If you’re having a problem with peer reviewed assignments, check our troubleshooting page for peer reviewed assignments.

If you’re having trouble submitting an assignment, make sure:

  • You’re submitting the right assignment in the right session
  • You’re uploading the right kind of file (check the assignment information for any file type requirements)
  • The file size isn’t too big (we recommend files smaller than 10MB)
  • You’re using a recommended browser
  • You’ve added https: to any URLs

You can also try uploading your assignment from a different network configuration (home vs. work) or checking your Firewall settings.

If you submitted your assignment, but you don’t see a confirmation that you submitted it, you may have saved it as a draft instead of submitting.

To check for a saved draft on Coursera’s new platform:

  1. Open the course the assignment is in.
  2. Click Assignments and open the assignment you want to check for a saved draft.
  3. Click My submission.
  4. If your assignment has been saved as a draft, you’ll be able to see and edit it. If you can see your assignment, but you can’t edit it, that means you submitted the assignment.
  5. To submit your saved draft, click Submit at the bottom of the page. If your assignment was submitted but you didn’t pass, you can choose Retake.

If you don’t see any record of an assignment that you’re sure you submitted:

  • You may have accidentally created a second Coursera account and submitted the assignment from that account. Try checking for a second account.
  • You may need to clear your cache & cookies, then re-load the page, to see the update after you submit an assignment.

If you submitted an assignment, but don’t see a grade for it:

  • For peer reviewed assignments, make sure the deadline has passed and the grading period has started.
  • Peer reviewed assignments won’t have a grade until they have enough peer reviews. On the “Grades” page, assignments that have been submitted but haven’t gotten a grade will say “grading in progress.”
  • Check to make sure you have actually submitted the assignment.
  • If you don’t have a grade for a programming assignment, check the troubleshooting steps for programming assignments.

If you have a grade for an assignment that you don’t understand or you think is unfair:

  • Check the course page for grading information and requirements.
  • Try re-submitting the assignment to be graded again.
  • Ask a question in the discussion forums for the course.
  • If you got peer feedback that you don’t think is appropriate, you can report it.
  • If you think your grade is wrong because of an error in the course materials, you can flag it.

Because grading requirements for each course are set by the instructor, the Coursera support team can’t explain or change your grade for an assignment.

Solve problems with your final grade

If you’re having a problem with your final grade in a course, find your issue below.

You can also check our troubleshooting page for assignments and quiz grades.

After you finish a course, you’ll be able to see your final grade on your Accomplishments page. If you can’t see your grade:

  • Check the Grades tab in your course to make sure you successfully passed all required assignments.
  • You might need to wait up to 14 days after the session ends for your final grade to appear on your Accomplishments page. If your session just ended, check back in a few days.

Your final grade is calculated as the sum of all your assignment scores multiplied by their weights. If you think your final grade in a class is wrong:

  • Check the Grades tab in your course to make sure you successfully passed all required assignments.
  • Check your score on each assignment according to your instructor’s policies.
  • Review the course’s instructions and grading policy.
  • Ask a question in the discussion forums for the course.
  • To try for a different grade or get new peer reviews, you can switch to a current session of the course and re-submit the assignments.
  • If you think your grade is wrong because of an error in the course materials, you can flag it.

We’re currently experiencing an issue that causes some courses to remain in the “Current” section of your Enrollments page, even when all graded assessments have been completed. Look for the date of completion to see whether you’ve completed the course successfully.

Peer reviewed assignments

Solve problems with peer reviewed assignments

If you’re having problems with peer reviewed assignments, find your issue below.

If you’re having a problem with:

  • A missing grade on a peer reviewed assignment
  • An incorrect grade on a peer reviewed assignment
  • Being unable to submit your peer reviewed assignment
  • A missing peer reviewed assignment

check our assignment troubleshooting page.

Peer reviewed assignments need to get a certain number of reviews to be marked complete.

If your assignment doesn’t get enough reviews, you can make a post in the course’s discussion forums letting other learners know you need more reviews.

To link your assignment in the forums:

  1. Open the course for the assignment you want to share.
  2. Click the Grades tab.
  3. Open the assignment you want to share.
  4. Click My submission.
  5. Click Shareable Link.
  6. When your assignment opens, copy the page URL from your browser bar.
  7. Make a new forum post that includes the URL to your assignment.

If the deadline for the assignment has passed, you can switch to a new session to get more peer reviews. When you switch sessions, you’ll keep your submitted assignments and any peer reviews you’ve already gotten.

Once you’ve gotten peer reviews, you can see your grades and feedback.

 

You can edit your assignment after you submit it.

 

If you miss an assignment deadline for a peer reviewed assignment, you can still submit the assignment. You may need to post your shareable assignment link in the forums asking for peer reviews to make sure you get enough peer reviews to pass the assignment.

Check peer review grades

Before grades for a peer reviewed assignment can be released:

  • The assignment needs to get at least one peer review
  • The review due date needs to pass

If you have already turned in your peer reviewed assignment but you haven’t gotten enough peer reviews or the review due date hasn’t passed, your grades tab will show “grading in progress” for that assignment.

After you get at least one review and the review due date has passed, you’ll be able to see your grade.

If the review due date passes and you don’t have any peer reviews, you won’t see a grade. You’ll be able to see your grade seven days after you get at least one peer review.

If you turn in your assignment after the review due date, you won’t see a grade until seven days after you get at least one peer review.

Get more peer reviews on an assignment

If you are waiting on your grade because you don’t have enough peer reviews for an assignment, you can make a post in the course’s discussion forums requesting peer reviews for your assignment.

To post your shareable assignment link in the forums:

  1. Click the Grades tab in your Course.
  2. Open the assignment you want to share.
  3. Click My submission.
  4. Click Shareable Link.
  5. When your assignment opens, copy the page URL from your browser bar.
  6. Make a new forum post in the current week’s discussion forum and post your request that includes the URL to your assignment.

Waiting for peer review grades at the end of a session

If your course session is about to end and you still don’t have enough peer reviews for your grades to appear, you can switch sessions to make sure your assignment will get reviews. Your assignment will stay submitted and any reviews you have already made will carry with you to the new session.

Waiting for peer review grades in a course you are subscribed to

If you are waiting on peer reviews for your final course in a subscription, you can cancel your subscription and reach out to our support team by clicking Contact Us at the bottom of this page.

Submit peer reviewed assignments

If an assignment is peer reviewed:

  • You’ll need to submit your assignment before the deadline.
  • Other learners in your course session will see the work you submit.
  • After you submit your assignment, you’ll get feedback from other learners in the course.
  • You won’t be able to start the assignment before the course session begins.
  • When you get feedback, you’ll be able to see the name of the learner who gave it.
  • You’ll need to give feedback to other learners. Your grade might be affected if you don’t give feedback.

Submit an assignment for peer review

To submit a peer reviewed assignment:

  1. Open the course you want to submit an assignment for.
  2. Click the Grades tab.
  3. Choose the assignment you want to submit work for.
  4. Read the instructions, then click My submission to submit your assignment.
  5. To save a draft of your assignment, click Save draft.
  6. To see what your saved assignment will look like when you submit it, click Preview.
  7. To make changes to your saved assignment, click Edit.
  8. To submit your assignment for peer review, click Submit for review.

By submitting a peer reviewed assignment, you confirm that you understand and will follow our privacy policies about peer reviewed work.

Save your work as a draft

If you want to start working on an assignment but you don’t want to submit it yet, you can save it as a draft. When you save an assignment as a draft:

  • You can work on your saved draft from any computer or device if you log in with your Coursera account.
  • No one will be able to see or review your work until you submit it.
  • You can save a draft as many times as you want before submitting it.
  • Your saved drafts will transfer if you switch to a different session.

To save an assignment as a draft, click Save draft when you’re working on it.

Edit and re-submit a peer reviewed assignment

If you want to make changes to a peer reviewed assignment after you submit it, you can edit and resubmit your assignment. You should only resubmit a peer reviewed assignment before the suggested deadline.

If you don’t pass a peer-reviewed assignment:

  • You can re-submit the assignment to be graded again
  • If the deadline has passed, you may need to ask for more reviews on the forums
  • If you’ve already completed peer reviews for other people’s assignments, you won’t need to do them again

What happens when you resubmit a peer reviewed assignment

When you resubmit a peer reviewed assignment, peer reviews and grades for your first submission will be deleted.

If you resubmit after the deadline, you might not get feedback from your peers, and your assignment will be marked incomplete.

To edit and resubmit a peer reviewed assignment:

  1. Open the course you want to resubmit an assignment in.
  2. Click the Grades tab.
  3. Open the assignment you want to resubmit.
  4. Click Edit submission at the bottom of the submission page.
  5. If you have already gotten feedback, you’ll need to confirm your choice to edit your project. Editing the assignment will delete any reviews you’ve already gotten.
  6. Make your changes, then click Preview to see the changes.
  7. Click Submit for review to resubmit your edited project.

Write peer reviews

When an assignment is peer reviewed, you’ll get feedback from other people taking the course. You’ll also need to review other people’s assignments and give them feedback.

Submit feedback for peer reviewed assignments

If you’re taking a course on Coursera’s new platform, you’ll be asked to start giving peer reviews as soon as you submit your own assignment.

Tips for giving useful feedback

Remember that when you give peer feedback, your name will be visible.

To give useful feedback, always try to include:

  • Positive feedback about what they did well
  • Helpful suggestions for how to improve
  • Specific comments about why you gave the grade you chose

When giving peer feedback, never include:

  • Comments about things that aren’t part of the assignment, like the writer’s political beliefs or language skills
  • Sarcasm
  • Profanity
  • Personal attacks

Solve problems with feedback

If you’re having trouble giving helpful feedback, ask for help in the course’s discussion forums.

If you believe someone is plagiarizing or violating Coursera’s Honor Code, you can report them.

See feedback and grades for peer reviewed assignments

Your grade for a peer reviewed assignment is based on the grades your peer reviewers gave your assignment.

Peer reviewed assignment grades

Peer reviewed assignments are graded with the following formula:

  1. Your peers give a grade to each part of your assignment.
  2. The median score for each assignment part becomes the final grade for that part.
  3. All the final grades for each part are added together to calculate your grade for that assignment.

You’ll need to do the required number of peer reviews for other people’s assignments before your assignment will be complete.

See peer feedback and grades

To see your feedback and grades for a peer reviewed assignment:

  1. Open the course you want to see peer feedback in.
  2. Click the Grades tab.
  3. Click on the assignment you want to see feedback for.
  4. Click My submission. If you have feedback or grades, you’ll see them at the bottom of each part of your assignment.

If you don’t have a grade for a peer reviewed assignment, it may be because you haven’t gotten enough peer reviews yet.

HOW TO REGISTER PLEASE FOLLOW STEPS BELOW

  1. Register at Pakcoursera.org.
  2. Check your email for verification. Verify email address.
  3. Login into Pakcoursera.org and choose which Specialization you want to apply to.
  4. Checkout using the many convenient options such as Jazzcash, Debit, Credit Card or Direct Bank Transfer.
  5. You will receive a confirmation email from Pakcoursera.org within 2 hours of your application.
  1. Your welcome email from the Pakcoursera.org team will contain your welcome guide, your Specialization course guide and payment confirmation.
  2. You will be issued secure login details for the Specialization that you have chosen. These will be emailed to you, to the email address you provided when registering at Pakcoursera.org
  3. The secure login email will contain the coursera.org link to the Specialization that you are taking as well as your login credentials.
  4. Please use these to start taking your coursework at coursera.org.
  1. Start your coursework!
  2. We are here to help you all the way.
  3. You can contact us at anytime using the live chat below or by sending us an email at info@pakcoursera.org
  4. We look forward to helping you achieve your academic and professional goals!

Specializations

Specializations

A Coursera Specialization is a series of related courses designed to help you master a specific topic.

Some shorter Specializations include as few as three courses and only take a few months to finish. Longer Specializations can include ten or more courses and take up to a year.

Specialization Certificates

When you finish a Specialization, you get a Specialization Certificate. You’ll also get Course Certificates for each course you complete in a Specialization.

Capstone Projects

All Specializations include a hands-on Capstone Project, which may be made up of projects throughout the Specialization courses, or it may be a separate course in the Specialization. You’ll need to complete the Capstone Project to get credit for the Specialization.

Industry partners

Some Specializations are offered in collaboration with Coursera’s Global Skills Initiative industry partners.

Industry partners may support the Specialization in different ways, including:

  • Providing data or case studies for Capstone Project prompts
  • Contributing content through guest lectures or co-development of course materials
  • Offering perks or rewards to learners who submit outstanding projects
  • Assisting with course production funding

Complete a Specialization

To complete a Specialization and earn a Specialization Certificate, you will need to:

Take courses in a Specialization

Most courses in Specializations are offered in recurring sessions. Each session has a specific start date. Learners in the same session move through the course together according to a weekly deadline schedule.

Even if you pre-pay for the Specialization, you will need to enroll in a session for each course as you go through the Specialization. You can see each course’s upcoming session dates on that course’s information page.

Course schedules in Specializations

You can join any course session that fits in your schedule. If the upcoming session dates for a course in your Specialization don’t work for you, you can check back in a few weeks to see dates for later sessions. Sessions reoccur every 2-4 weeks.

You can take the courses in a Specialization in any order. You can take multiple courses in a Specialization at the same time. However, we strongly suggest taking the courses in the order recommended by the Specialization.

Repeat courses in a Specialization

You can re-attempt a course in a Specialization in a later session.

Count previously completed courses toward a Specialization

If you’ve already completed a course in a Specialization and earned a Course Certificate, it will count toward your Specialization Certificate, even if you earned the Course Certificate before you enrolled in the Specialization.

If you completed work in a course but didn’t get a Certificate, you will need to get a Certificate for the course to count toward your Specialization.

Single-Language Restriction for Specialization Certificates

Some Specializations are available in multiple languages. In these Specializations, you must complete every course and the Capstone Project in one language to earn a Specialization Certificate.

For example, if you take the Chinese-language version of course 1, and the English-language versions of courses 2, 3, and the Capstone, you will not earn a Specialization Certificate.

Capstone Projects

Capstone Projects are hands-on projects that let you apply what you’ve learned in a Specialization to a practical question or problem related to the Specialization topic.

Some Specializations end with a Capstone Project. Others include projects throughout the Specialization.

Examples of Capstone Projects include:

  • Analyzing a business case study and making strategy recommendations
  • Developing an original web or mobile application
  • Writing an in-depth research paper

You’ll need to complete the Capstone Project to get credit for the Specialization.

Enroll in a Capstone Project

If the Capstone Project for a Specialization is a separate project, you’ll need to enroll in the project just like a course session.

Some Specializations let you work on the Capstone Project throughout the Specialization. Other Specializations require you to earn Course Certificates in all the Specialization courses before starting on the Capstone Project.

To join a Capstone session once you’ve earned Course Certificates for all the courses in that Specialization:

  1. From your Coursera account, click Enrollments.
  2. Click on the Specialization you want to enroll in the Capstone Project for.
  3. Click the Capstone Project course title at the bottom of the Specialization course list.
  4. To join the next upcoming session, click Enroll.

If you paid in advance for the entire Specialization, your Capstone course fee is included in your Specialization fee. If you’re paying by course, you’ll need to pay for the Capstone when you enroll.

Capstone Project grading

Some Capstone Projects are peer-graded using Coursera’s standard peer grading system. Other Capstone Projects are automatically graded or graded by experts.

In some Specializations, you will be evaluated only on your final project submission. In other Specializations, you will get separate grades for each section of the project.

To receive a passing grade for the Capstone, you will need to:

  • Receive a passing grade for the final project and any required sections.
  • Complete all required evaluations of your peers’ work.

Length of Capstone Projects

Capstone Projects vary in length, but you can expect to spend about 4 to 8 weeks working on your project, making revisions, and reviewing the work of your peers. Most Capstone Projects require about 40 hours of total work time.

Awards and incentives

In some Specializations, learners who submit outstanding Capstone Projects may be eligible for awards and incentives provided by academic and industry partners.

Examples of awards and incentives include:

  • Virtual discussions with instructors or industry leaders
  • Promotion of the project in key publications or channels
  • Fee waivers for partner programs

Incentives are offered at the discretion of the Specialization creators and sponsors, and are not guaranteed in all Specializations or Capstone sessions.

Solve problems with Specializations

If you’re having trouble with your Specialization, find your issue below.

 

For some courses, you won’t be able to join a Capstone Project session, or see Capstone prompts and other content, until you’ve earned Course Certificates for all the courses in the Specialization.

If you don’t see the option to join a Capstone session, check your Accomplishments page to make sure you’ve been issued Course Certificates for all preceding courses.

If you’re missing a Course Certificate for a course you completed, check our Course Certificate troubleshooting page.

If you finished a Specialization but don’t have a Specialization Certificate for it, check to make sure:

  • If the Specialization requires it, you’ve earned Course Certificates in all courses, including the Capstone.
  • Your Verification Profile is complete.

After you enroll, you can unenroll from a Specialization. If you’re having a problem with payments or refunds, check our Payments section.

Communication

Post in the discussion forums

If you have a question about course material or want to discuss what you’re learning, you can use the forums. Course forums let you discuss course material and get help from fellow learners, mentors, and instructors. You can read and reply to other people’s forum posts, and make your own.

To find the forums:

  1. Open the course you want to visit the forums for.
  2. Click Forums or Discussions on the left side of the page.

In some courses, you can also get to the forums by clicking on discussion prompts in the course outline. Discussion prompts and responses show up as threads in the course forums.

When using the forums, please be sure to follow our Code of Conduct.

 

You can search or filter the forums to find what you’re looking for. After reading a forum post, you can:

  • Upvote it by clicking Upvote at the bottom of the post.
  • Reply by clicking Reply at the bottom of the post.
  • Get email notifications when people reply to that post.
  • Report the post.
  • Get a direct link to that post by opening the menu and choosing Link to Post.

To search for a post in the forums, type what you want to search for into the search box at the top of the forum page. The results will show you forum posts that include the word or words you searched for.

To filter threads, click one of the filter labels at the top of the forum page:

  • Latest: forum posts that have been made recently
  • Top: forum posts with the most upvotes
  • Unanswered: forum posts that haven’t been replied to yet

Post in the forums

To make your own post in a forum:

  1. Open the course you want to make a forum post in.
  2. Click the Discussions tab on the left.
  3. Click New Thread at the top right.
  4. Write your post, then choose a category for it.
  5. Click Post.

To post to the forums in an old platform course:

  1. Open the course you want to make a forum post in.
  2. Click the Forums tab on the left.
  3. Click the title of the sub-forum you want to post in.
  4. Click Start a new thread.
  5. Write your post, then click Create new thread.

To reply to someone else’s post in a forum:

  1. Open the forum post you want to reply to.
  2. Click Reply at the bottom of the post.

When you post in the forums, your name will show up on the post. Only learners taking the course in the same session will see your post and name.

Post an image in the forums

To share an image in the forums, click the picture icon Screen_Shot_2017-04-21_at_10.59.58_AM.png.

Edit or delete a forum post

After you make a post in a discussion forum, you can edit or delete it.

To edit or delete one of your posts:

  1. Open the post you want to edit or delete.
  2. Click the menu icon in the upper right corner of the post.
  3. Click Edit or Delete.
  4. After you edit a post, you can edit that post again, but you can’t undo your edits and go back to a previous version of that post.

 

 

Change email settings for the forums

If you want to get email updates about new posts in a forum, you can change your email notification settings.

You can also change your Coursera email notification settings.

To get email updates about a forum post:

  1. Open the forum post you want to get updates about.
  2. At the bottom of the post, click Follow. On old platform courses, click Subscribe for email updates.

To stop getting updates about a forum post:

  1. Open the forum post you want to stop getting emails about.
  2. Click Unfollow.

If you’re not getting emails after following a thread:

  • Check your spam filter.
  • Check your Course Preferences to make sure you have emails from that course turned on.

Report abuse in the forums

When you post in the forums or share content anywhere on Coursera, our Code of Conduct prohibits:

  • Harassing or threatening other users
  • Posting spam or promotional content
  • Posting inappropriate or graphic content
  • Posting assignment solutions
  • Any violations of the Honor Code

If you see a violation of the Code of Conduct or Honor Code in the forums, you can report it by contacting us using the form at the bottom of this page.

When you report abuse in the forums, please include a link to the post or thread you’re reporting.

Community Mentors

Mentors are learners who generously give their time to help others work through courses they have already completed. Not all courses have mentors.

Mentors don’t work for Coursera or for the institution offering the course. They can’t edit course materials, and they can’t change your grades.

Community Mentor responsibilities:

  • Answer learner questions in the discussion forums
  • Post new threads to spark discussion
  • Provide feedback to Coursera staff

Time commitment:

  • Approximately 3 hours per week
  • Initial 3 month commitment

Become a Community Mentor

When a course needs Mentors, Coursera will send email invitations to learners who we think would be good candidates.

To qualify as a good candidate you need to:

  • Pass the course with a good grade
  • Be active in the course by helping other learners in the forums

If you get an invitation to become a Mentor, you will be invited to take a short training course. Once you pass the training course, you will be enrolled as a Mentor in the course we invited you for.

Support for Mentors

If you’re selected to be a Mentor, you’ll get training materials and direct support from Coursera to help you.

If you’re already a Mentor and you’re having a problem or you have questions, please check our Mentor training materials.

Rate a course or course materials

You can rate courses, videos, readings, and assessments to help instructors improve their courses over time.

When you rate a course or course materials, the instructor will see your feedback. You won’t usually get a reply to your comments, but if the instructor wants to follow up, you’ll get an email notification to the email address you use for your Coursera account.

Rate a course

When you rate a course, your ratings and feedback will be sent to the instructor. Your rating also helps determine and the average rating for the course, which shows up on the course information page.

To rate a course:

  1. Log into coursera.org to see a list of courses you’re taking.
  2. Find the course you want to rate.
  3. Underneath the course title, click the five stars to open the rating window.
  4. In the rating window, rate the class by clicking one of the five stars.
  5. You can also write an optional review of the course, but you won’t get a direct reply.
  6. Click Submit.

To change your rating or to send more feedback, repeat the steps above.

Rate course materials

You can rate videos, readings, and quizzes to let the instructor know which course materials were confusing and which ones helped you learn. You can also flag problems in course materials.

When you rate course materials, the instructor will see your ratings and feedback. Other learners won’t see your ratings and feedback.

To rate course materials:

  1. Open the course material you want to rate. You can only rate videos, readings, and quizzes.
  2. If the item was interesting or helped you learn, click the thumbs-up icon .
  3. If the the item was unhelpful or confusing, click the thumbs-down icon .

Report a problem with a course

If you notice a serious problem in a course, please contact Coursera support.

When you contact us to report a problem, please include:

  • Information about the problem
  • Links to the problem
  • Any other information that helps us understand the problem

Serious problems might include:

  • An assignment deadline set before the course start date
  • A broken link to something required for an assignment
  • A video that has no subtitles
  • Anything that prevents you from taking or understanding the course

Report a problem with course materials

If you find a problem with a video, a reading, or a quiz, you can flag it.

When you flag something in course materials:

  • The course instructor may see your feedback.
  • You won’t get a direct response.
  • Other learners won’t see your feedback.

To flag a problem in course materials:

  • Open the course material you want to report a problem with. You can only report problems with videos, readings, and quizzes.
  • Click the flag icon .
  • Choose the category of problem you want to report.
  • Give as much information as you can about the problem, then click Send.

Groups

Groups are specific communities of learners within a course or Specialization. Groups are usually set up by colleges, universities, businesses, or other institutions where lots of members are taking a Coursera course together.

To join a group on Coursera, you need to be invited by the group admin.

When you’re invited to a group:

  • You’ll get an email invitation with the option to accept.
  • After you accept the invitation, you’ll be asked to log in to Coursera, or make a new account if you don’t have one already.
  • You’ll be added to the group.

If you are missing a group invitation email, check your spam folder.

When you take a course in a group:

  • You’ll have the same access to course materials as any other learner taking the course.
  • The group leader or admin will be able to see your course progress and grades.
  • If the group has one, you can see and post in that group’s private discussion forum.
  • You’ll get announcements and updates for that group.

Coursera policies

Coursera Honor Code

Academic integrity is important to Coursera and our institutional partners. Your commitment to academic integrity shows respect for your own work and the work of your peers.

Honor Code

You need to follow Coursera’s Honor Code to uphold Coursera’s standard of academic integrity:

  • Register for only one account.*
  • Your answers to homework, quizzes, and exams must be your own work (except for assignments that explicitly permit collaboration).
  • You may not share your solutions to homework, quizzes, or exams with anyone else unless explicitly permitted by the instructor. This includes anything written by you, as well as any official solutions provided by the course staff.
  • You may not engage in any other activities that will dishonestly improve your results or dishonestly improve or damage the results of others.

*Note that your account is linked to your email address. If you register on our site with more than one email address, you are registering for more than one account.

If you have already registered for two accounts, please contact us using the contact form at the bottom of this page.

Plagiarism

Plagiarism is when you copy words, ideas, or any other materials from another source without giving credit. Plagiarism is unacceptable in any academic environment, and is a serious violation of Coursera’s Honor Code.

If some or all of your assignment is identified as plagiarism, you may lose all credit you received for the assignment. And if you earned a Course Certificate for that course, it may be taken away.

We understand our learners come from many different academic backgrounds, and many are unfamiliar with our academic standard for plagiarism. This violation of our policies may have been a one time mistake, but if you are found repeatedly plagiarizing, you may be removed from the course or even the Coursera community.

Flag plagiarism

To report plagiarism (copying materials from another source without giving credit):

  1. Open the assignment you want to flag plagiarism in.
  2. Click Flag submission on the top left.
  3. Include links or other information to help us investigate.

Report Honor Code violations

You can report Honor Code violations by contacting Coursera support.

Coursera Code of Conduct

As a learner on Coursera, you are part of one of the largest and most diverse learning communities in the world! Like most communities, the Coursera community has some basic ground rules.

Please help us create a healthy learning environment by respecting the following standards when using the Coursera:

Be polite.

  • Treat your fellow learners with respect.
  • Insulting, condescending, or abusive words will not be tolerated.
  • Do not harass other learners.
  • Polite debate is welcome as long as you are discussing the ideas, not attacking the person.

Be sensitive.

  • Remember that Coursera is a global forum with learners from many different cultures and backgrounds.
  • Be kind, thoughtful, and open-minded when discussing race, religion, gender, sexual orientation, or controversial topics since others likely have differing perspectives.

Post appropriate content.

  • Content that violates the Honor Code or Terms of Service is not permitted.
  • You may not post inappropriate (e.g., pornographic or obscene) content.
  • Do not post copyrighted content.
  • Do not advertise or promote outside products or organizations.
  • Do not spam the forums with repetitive content.

Posts that violate this Code may be deleted or made invisible to other students by any forum moderator.

Students who repeatedly break these rules may be removed from the course and/or may lose access to the Coursera site.

Please note that deleting your Coursera account does not remove your work or forum posts from Coursera.

Report abuse

If someone is violating the Code of Conduct, you can report them by contacting Coursera support.

Accommodations for learners with disabilities

Coursera is committed to ensuring that learners with visual and hearing impairments, as well as other disabilities, are able to succeed in courses on our platform.

You can read more on our accessibility policy page.

Accommodations for hearing impairments

All lecture videos have native language closed-caption subtitles. You can also download the subtitles to read as a transcript.

Accommodations for visual impairments

Most pages and features on Coursera are compatible with screen readers.

Accommodations for learning disabilities

If you need more time to complete an assignment, you can save it as a draft and return to it later. Late submissions do not affect your grade, but may affect your peer reviews.

You can re-take quizzes and re-watch videos as many times as you need to. You can also download videos to watch offline and download video transcripts to read.

If you need more time to complete a course, you can switch to a future session and save most of your work.

Request accommodations in a course

To request additional accommodations, please contact Coursera support.

When you contact us to request accommodations, please include:

  • A specific request for a modification that would help you
  • Links to up to two active courses for which you’d like accommodations

Third-party tools

Some courses use third-party tools to add extra features to their courses. Your instructor should provide more information about third-party tools through course announcements, readings and videos, or other resources.

These tools are integrated with Coursera through the Learning Technologies Interoperability (LTI) framework.

Sign in to a third-party tool

When you use a third-party tool, you’ll be asked to share your Coursera user ID, full name, and/or registered email address with the third-party tool provider.

This information is used to log into the tool through your Coursera account. Your work using the third-party tool will be linked to your Coursera’s profile, which lets your instructor track your progress and give you Coursera credit for your work.

Security of third-party tools

Coursera takes all possible steps to protect the security of information shared with third-party tools. However, the third-party tool provider is ultimately responsible for the security and functionality of the tool itself.

Solve problems with third-party tools

If you’re having trouble with third-party tools in a course, try posting in the discussion forum for that course.

Instructors are responsible for documenting and maintaining tools integrated with their courses, so Coursera’s support team will usually not be able to help with troubleshooting issues.

Coursera's accessibility policy

Coursera’s mission is to provide universal access to the world’s best education. We are committed to maintaining access to our website and mobile applications to all of our learners, including those with disabilities.

Accessibility has been important to Coursera since the day it was launched.

To achieve our goal of accessibility for all Learners, we are committed to the following:

  • Coursera aims to conform with the Web Content Accessibility Guidelines (“WCAG”) 2.0 AA published by World Wide Web Consortium.
  • All of our course lecture videos offer closed captioning. We strive for accuracy and completeness. Learners may flag issues while watching lecture videos and are encouraged to submit support tickets for content that is not captioned appropriately and we will address the matter promptly.
  • Coursera’s videos are available to Learners at any time which allows Learners to get a head start on the course.
  • An independent accessibility consultant periodically reviews our platform. Potential accessibility issues are identified so that Coursera can address such issues and take any remedial actions deemed necessary.
  • Coursera developers engage in training and projects relating to accessibility that both educate and improve the accessibility of our products as they are being developed.
  • Coursera has published accessibility guidelines for content providers and contractually requires that content providers comply with their independent obligations under applicable accessibility laws.
  • Coursera manages an email alias where incoming accessibility support tickets from Learners are addressed.
  • The Learner Help Center has resources for Learners with disabilities here.

For questions of requests about the accessibility of our site and platform, you can reach out to Coursera using the Contact Us button at the bottom of this page.

Troubleshoot problems with Coursera

Clear your cache & cookies

If you’re having a technical issue with Coursera, you may be able to resolve it by clearing your cache and cookies, because it’s the first step to try solving problems on Coursera.

Clearing your cache and cookies can help resolve issues like:

  • Incorrect or missing content on your Accomplishments page
  • Incorrect or missing course progress
  • Incorrect or missing courses in your Enrollments

Clear your cache & cookies on a Mac computer

  1. Open your internet browser, like Firefox or Chrome.
  2. At the same time, press Command-Shift-Delete.

Clear your cache & cookies on a Windows computer

  1. Open your internet browser, like Firefox or Chrome.
  2. At the same time, press Ctrl-Shift-Delete.

Clear your cache & cookies using browser settings

Most internet browsers have menu options that let you clear your cache and cookies. For help with clearing your cache and cookies in a specific browsers, check this article.

After you clear your cache and cookies

After you clear your cache and cookies, you’ll need to re-enter your Coursera login information. If you’ve forgotten your password, you can reset it.

Once you’ve logged into your Coursera account, you can check to see if your issue is resolved. If you still need help, check our troubleshooting pages.

Try an incognito browser

If you don’t want to clear your cache and cookies, you can also try using a private or incognito browser. After opening an incognito or private window in your internet browser, you will need to log into Coursera again. If your problem is solved when using private or incognito mode, it can also be solved by clearing your cache and cookies.

Solve problems with Coursera

If you’re having problems connecting to Coursera, first:

If you’re having problems with something specific, try our troubleshooting pages:

If you find a problem with course materials, you can let the instructor know by flagging it.

If you’re having a problem with another user on Coursera, you can report a violation of the Honor Code or our Code of Conduct.

If Coursera is not loading in China, try waiting a while and then trying again.

Video Lectures

Watch video lectures

Video lectures on Coursera present the information you’ll need to pass assessments and complete assignments.

In most courses, all videos will be available after the course start date. You can watch the videos at your own pace, and you can re-watch a video you’ve already seen.

Because Coursera videos are pre-recorded, you can watch them on your own schedule. You can watch videos by streaming them online, or you can download videos to watch offline.

Watch videos on Coursera

Once you have access to course materials, you can see the videos for that course in the weekly content outline.

To watch videos:

  1. Open the course home page for the course you want to watch videos in.
  2. Click Course Content on the left side of the page.
  3. Select a week to view content for that week.
  4. Click on a video title to open the video player. Videos are marked with a play icon .

Instead of a weekly list, some courses have a video index page that lists all videos, divided by week or sub-topic.

Change video settings

  1. Open the video you want to see subtitles for.
  2. Hover over the speech bubble icon .
  3. Choose the language you want to see subtitles in.

To turn subtitles off, follow the steps below and choose Subtitles Off.

  1. With the video open, hover over the sound icon .
  2. Drag the volume bar to change the video volume.

You can also change the volume for the device you’re using the watch the video.

  1. With the video open, click the expand icon .
  2. To exit full screen mode, click the icon again .

The video quality changes how fast the video will load over the internet. It also changes how clear the video will be.

If you have a slow internet connection, try Low or Medium video quality. If you have a fast internet connection, try High video quality.

To change the quality of a video:

  1. With the video open, hover over the gear icon .
  2. Under “Video Quality,” use the + and buttons to choose the video quality you want.

The playback rate controls how fast the video will play.

If you’re having trouble understanding a video, try a slower playback rate. If you want to review content more quickly, try a faster playback rate.

To change the playback rate of a video:

  1. With the video open, hover over the gear icon .
  2. Under “Playback Rate,” use the + and buttons to choose the speed you want.

If you turn on autoplay, the next video will automatically play after one video finishes. If you turn autoplay off, the video will pause before starting the next one.

To turn autoplay on or off:

  1. With the video open, hover over the gear icon .
  2. Under “Autoplay,” click On or Off.

 

Answer in-video questions

In-video questions are quick questions or quizzes to test your knowledge as you watch a video. In-video questions are optional, and don’t count towards your overall course grade.

Types of in-video questions

Some in-video questions will ask you to write or think about a concept from the video. Others ask for a short answer. You might also choose from a multiple-choice list of answers.

If an in-video question is a survey or a poll, you may see a summary of responses from other learners after you respond. You can look at the question again later to see new data as more of your classmates answer.

Re-submit video questions

If you re-watch a video, you can answer the in-video questions again. You can also skip through the questions if you don’t want to answer them again.

Video subtitles

All Coursera videos have subtitles in the primary language of the course. Some course videos also have translated subtitles.

You can use the video settings to turn subtitles on or off.

You can also download video subtitles as an .srt file to use with a downloaded video, or as a transcript file to read.

Report errors in subtitles

If you find a serious mistake in the subtitles or translated subtitles for a Coursera video, you can report the error by clicking on the flag icon at the bottom of the video.

Download videos

If you want to watch videos without an internet connection, you can download the video files. You can also download the video’s subtitles as a transcript file you can read.

You’ll need a video player on your computer to watch downloaded videos. VLC Media Player is one good option.

To download videos on a computer:

  1. Open the video you want to download.
  2. Under the video, find the “Downloads” section.
  3. Click Lecture video.
  4. Once the video is downloaded to your computer, you can open it using the video player program on your computer.

If you’re taking a course on Coursera’s old platform, you’ll see a download icon next to each video on the video index page for your course.

To show subtitles for a downloaded video:

  1. Open the video you want to download subtitles for.
  2. Under the video, find the “Downloads” section.
  3. Click Subtitles.
  4. Save the WebVTT file.
  5. Once the WebVTT file is saved to your computer, put it into a folder with the video file that the subtitles are for.
  6. Check the help info for your video player program to see how to show the subtitles with the video.

If you’re using the Coursera App for Android or iOS, you can download videos in batches. Each week of the course has one batch of videos.

To download a week’s worth of videos:

  1. In the Coursera App, open the course you want to download videos for.
  2. From the course outline, open the week with the videos you want to download.
  3. In the iOS app: tap the download icon [IMAGE] at the top of the screen and choose Download Videos.
  4. In the Android app: tap Save for Offline.

You can download the subtitles for a video as a transcript file that you can read.

You might miss information from the video if you only read the transcripts, so we suggest that you still watch the videos.

To download a transcript:

  1. Open the video you want to download subtitles for.
  2. Under the video, find the “Downloads” section.
  3. Click Transcript.

Video translations

To see translated subtitles for a video, turn subtitles on and choose the language you want to see subtitles in. Not all videos have subtitles in all languages. Right now, Coursera doesn’t support right-to-left languages.

You can see what languages are available for a course by checking the course’s description page. When you search for courses, you can filter your search to find courses that have translations in certain languages.

Subtitle translations are done by Coursera’s Global Translator Community. Although our GTC members work hard to create high quality translations, Coursera doesn’t guarantee that all translations will be complete and accurate.

Help translate Coursera videos

You can help translate Coursera videos by joining the GTC.

We use a third-party platform called Transifex to organize translation projects. Before you can start translating Coursera materials, you’ll need to create a Transifex account.

When you complete the GTC signup process on Coursera, make sure you:

  • Enter your Transifex username correctly.
  • Provide the email address associated with your Coursera account (not another email address you use).

Solve problems with videos

If you’re having trouble watching videos online, try the following steps:

  • Make sure you’re using a supported browser.
  • Clear your browser’s cookies and cache.
  • Test to see whether you can watch video on other video streaming sites, like YouTube. If you have trouble with other videos, the problem is probably with your internet connection.
  • Try switching to a lower video quality.
  • If the course offers it, try switching between HTML and Flash video players to see if one works better.

If you can’t stream videos, you can download the video files to watch offline.

If you’re having trouble downloading videos, the course may have turned off video downloading.

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